Michigan Administrative Information Services (MAIS)

MAIS is a service organization that supports all academic and administrative units and helps University staff utilize the systems to improve the operating efficiency. Our contextual inquiry project analyzed the time and labor and payroll modules, specifically the timekeeping process. MAIS’ goal was to eliminate hard-copy time sheets and our research goal was to analyze all timekeeping methods and generate recommendation that could enable MAIS to achieve their goal.

Methods used: Interviews and interpretation sessions, individual and consolidated modeling (sequence, communication flow, artifact, and physical), root cause analysis, and affinity diagram.