GoToManage for iPad

GoToManage for iPad is a mobile remote support tool that allows support representatives connect to customer’s computers and solve their technical issues. Support representatives, or just the tech person in the family, can use GoToManage for iPad to remotely connect and control a computer, and for example fix an issue or configure a printer. And you can do this all from thousands of miles away, anytime of the day. Download GoToManage for iPad for free from the App Store and help someone with a technical issue yourself.

My Role

I was the Lead User Experience Designer, which consisted of doing all the interaction and visual design, but of course there was collaboration with my fellow User Experience Designers. Additionally, I did some of the iOS development of the user interface and worked extremely close with engineers.

Project Details

• Lead Designer
• Project started in 2010.
• Artifacts and activities part of this project include wireframes, sketches, flows, visual design, competitive evaluation, user interviews, and development.

Learn More About GoToManage Mini Site

GoToManage for iPad is a free app to download and use, so it became important to communicate the value of the paid service and encourage users to transition from their free plans to trials of the full product. The mini site is designed for the iPad, utilizes touch for interaction, utilizes different layouts for each orientation, and animation for smooth transitions.

My Role

I was the Lead User Experience Designer, which consisted of doing all the interaction and visual design.

Try It Out

Try the site yourself by going to adamatorres.com/gotomanage/learnmore/ on your iPad. This site was not meant to be viewed on anything other than an iPad.